Moveo

Moveo is an enterprise-grade conversational AI platform that helps businesses improve customer satisfaction and productivity by automating tasks with generative AI agents. It lets businesses convert historical conversations into a knowledge base that can securely automate customer support operations.

The platform uses proprietary large language models (LLMs) that are fine-tuned for customer support, which means data is kept private and not exposed to third-party systems. The technology can handle conversations in 21 languages, spotting spelling and grammar problems and more sophisticated behavioral patterns.

Moveo also comes with an analytics dashboard that gives businesses a view into how customer service bots are working and how they can be improved. Businesses can use that data to spot things like when customers are most active and what questions they ask most often so they can make decisions based on data.

The platform has a no-code interface with a drag-and-drop interface so businesses can create an AI virtual agent without needing developers. Moveo can be integrated with other systems like Zendesk so businesses can automate end-to-end self-service and omnichannel support.

Some of the key features of Moveo include:

• Multi-language support: Conversations can be handled in 21 languages.
• Omnichannel support: Integrates with platforms like WhatsApp, Facebook Messenger and more.
• Advanced analytics: Gives businesses a view into how bots are working and how they can be improved.
• Self-learning capabilities: Improves over time by learning from previous conversations.
• Infinite scalability: Can handle unexpected surges in demand on cloud infrastructure.

Moveo pricing tiers include:

• Pro: Starting at $100/month, includes generative AI, omnichannel support and GDPR compliance.
• Growth: Starting at $990/month, adds self-learning, onboarding support and advanced branding.
• Enterprise: Custom pricing tiers with additional features like private deployment and custom integrations.

Moveo is geared for businesses like financial services, eCommerce, courier services and GameTech, where customer support and automation can be particularly important. With its easy-to-use interface and powerful analytics, Moveo can help companies dramatically reduce the workload of customer support agents and improve customer satisfaction.

Published on June 13, 2024