Helpshift

Helpshift is an AI-first customer service platform that blends human experts with cutting-edge technology to create the best possible customer experience. The platform is designed to increase customer satisfaction while decreasing support costs, and it combines self-service, conversational support and ticketing into a single solution.

Helpshift includes a number of key features designed to make customer support easier:

• Self-Help AI: A curated in-app knowledge base that offers users immediate answers and solutions to their problems.
• Language AI: Smart Intents that can understand user intent and start a personalized support journey.
• Generative AI Answers: AI-generated answers that summarize information from the knowledge base.
• Managed AI Workflows: Customizable workflows that automate tasks and escalate issues.
• Agent AI Copilot: An AI-augmented workspace for agents to help them work more efficiently and productively.

The platform also includes features to help you improve self-service:

• Help Center: An AI-powered knowledge center with intelligent article recommendations and FAQs.
• Instant Recommendations: AI-generated answers that offer detailed and summarized responses.
• Guided Service: Custom bots and automation to triage and resolve common issues.
• Human Assistance: An agent dashboard for high-level support and concierge-level service.

Helpshift also enables AI-powered modern support journeys with:

• Automation and AI Chatbots: A streamlined support process that routes inquiries and offers personalized solutions.
• AI-Powered Agent Workspace: An environment that boosts productivity with real-time translation, sentiment analysis and customer information access.
• Messaging: Live and asynchronous messaging options across channels for continuous customer engagement.

The platform also includes analytics and reporting tools, including real-time dashboards and customizable reports. This allows you to track customer interactions and agent performance to optimize your support operations.

Helpshift is priced by the issue, a model designed to be transparent and flexible. The Starter plan starts at $150 per month, while the Growth plan is custom-priced for midsize to enterprise businesses. All plans include core features like AI Agent, Issue Automation and Async and Social Messaging, but the Growth plan adds features like live messaging and feedback bots.

Helpshift is designed to revolutionize customer service by combining AI, human expertise and the latest technology. By tapping into its abilities, you can improve your customer experience, lower support costs and boost agent productivity.

Published on June 24, 2024