Helpshift Alternatives

If you're looking for a Helpshift alternative, Forethought is worth a look. It's an all-purpose AI-powered customer support tool with features like Solve for basic questions, Triage for ticket routing, Assist for agent productivity and Discover for workflow optimization. Forethought can link to big helpdesks like Zendesk and Salesforce and is geared for e-commerce, SaaS and FinTech businesses, with a promise of big cost savings and better productivity.

Another option is boost.ai, which offers an enterprise-grade conversational AI service. It uses AI chat and voice bots for personalized interactions, can handle high traffic volumes and link to other tools you already have. The service can maintain omnichannel consistency, offer 24/7 coverage and support a hybrid approach that combines human and virtual agents. That makes it a good choice for companies that want to push customers toward self-service but still want to keep the human touch.

If you want to automate customer service with AI, Ada is a powerful option. Ada replaces traditional scripted chatbots with AI agents that can handle more than 70% of issues. It can link to your existing knowledge bases and data sources for personalized answers, handle multilanguage interactions, and track resolution rates. The company says it's shown strong return on investment results and is adaptable to e-commerce, fintech and gaming businesses.

Last, My AskAI is a good option for integrating with your existing live chat service, such as Intercom and Zendesk. It can deflect up to 75% of support requests, freeing your team to focus on higher-priority work. My AskAI has automated content integration, customizable chatbots and a handoff to human agents, and offers tiered pricing. It promises to cut support costs while keeping customers happy.