Customerly

Customerly is an AI-powered customer service platform that's designed to help SaaS companies attract, support and retain customers more efficiently. It uses AI to augment support teams so they can respond more quickly and accurately to customer requests and cut costs.

Customerly features to improve customer support include:

• AI Chatbot (Aura): Handles customer requests in real time, answering routine questions and letting human staff handle more complex issues.
• AI Assistant: Helps human staff write responses that customers will appreciate, speeding up support team productivity.
• Global Support: Supports customers in multiple languages and geographies with more precise support.
• Unified Help Desk: Integrates inboxes and help centers so support teams can resolve issues faster and work more efficiently.
• AI Missions: Automates tasks like churn prevention and refund processing so support teams can take the right actions every time.
• All-in-One Customer View: Combines all customer interaction data into a single view for better customer understanding.
• Smart Workflows: Ensures the right message is delivered to the right customer at the right time.
• Feedback and Growth: Uses real-time NPS insights and in-app surveys to optimize and improve the customer experience.

Customerly offers several pricing tiers for different-sized businesses:

• Enterprise: $0 per month, with 15 teammates and 50,000 interactions, with AI billed based on usage.
• Pro: $0 per month, with 10 teammates and 20,000 interactions, with AI billed based on usage.
• Startup: $0 per month, with 6 teammates and 10,000 interactions, with AI billed based on usage.
• Essential: $0 per month, with 3 teammates and 1,000 interactions, no AI features.

The AI usage is billed separately, with costs between $0.05 and $1.5 per conversation depending on complexity and length. Expect to pay about $0.45 per AI-handled conversation on average.

Customerly is geared for companies that want to use AI to improve customer service and support operations but also need more powerful tools for marketing automation and customer feedback gathering.

Published on June 13, 2024