Intercom is an AI-first customer service platform with a wide range of tools, including an AI-powered inbox, AI-powered copilot, tickets, phone support and a help center. It's designed for omnichannel interactions and uses AI to learn and improve over time. Intercom is good for companies of all sizes and industries and offers flexible pricing with a 14-day free trial.
Another top contender is Zendesk, all-in-one customer service software that uses AI to personalize interactions across many communication channels. Among its features are AI Agents, AI-powered Workforce Management and Personalization integrations. Zendesk is highly customizable and scalable, so it's a good choice for companies that want to optimize interaction quality and team productivity.
Hiver is designed to make shared inbox management and multi-channel help desk operations easier. It combines email, chat, voice, WhatsApp and a knowledge base with AI-powered automation and collaboration tools. Hiver's data-driven analytics help teams optimize support operations, making it a good option for companies that want to improve customer support and team collaboration. You can try it with a 7-day free trial.
Last, Helpshift combines self-service, conversational support and ticketing with AI-powered tools like Self-Help AI and Agent AI Copilot. Its help center includes AI-powered article recommendations and real-time dashboards for analytics. Helpshift is good for companies that want to improve customer self-service and reduce support costs, and it has a pricing model that scales based on the number of issues.