Hoory

Hoory is a conversational AI platform that automates customer support to improve communication between customers and support teams. With AI, the platform can help support teams work more efficiently and effectively.

Hoory has a number of features to help you automate customer support:

• AI Superpowers: Combines knowledge-based training, GPT integrations and AI-powered assistance to help support.
• Conversations: Handles conversations with a shared inbox so support agents can work together and resolve tickets more quickly.
• Automation: Automates workflows with simple rules so you don't have to spend time answering the same questions over and over.
• Help Center: Houses all customer interactions across different channels in one place.
• Support Agent Reports: Includes advanced reporting to help you better understand what's going on in your support operations.

The platform has two types of AI assistants:

• Rule-Based: Uses dynamic flow charts to control how users interact with the platform.
• Knowledge-Based: Uses LLM technology to provide context-aware answers to user questions.

Hoory says its customers have seen a number of benefits:

• 38% reduction in support costs
• 46% increase in agent productivity
• Support in more than 100 languages
• 60% increase in customer satisfaction

You can start with a free trial and then pay for a tiered pricing plan:

• Personal: $6 per agent per month with 3 shared inboxes and 1 AI assistant.
• Startup: $16 per agent per month with 5 shared inboxes and 2 AI assistants.
• Team: $26 per agent per month with 8 shared inboxes and 5 AI assistants.
• Business: $42 per agent per month with 12 shared inboxes and 8 AI assistants.

Hoory's automation abilities, multilingual support and team collaboration tools make it a good option for automating and overseeing customer support operations.

Published on June 13, 2024