Question: I'm looking for a solution that helps support teams work more efficiently and effectively, do you know of any AI-powered tools?

If you're looking for AI-powered tools to help your team work more efficiently and effectively, Forethought is a good choice. The platform automates mundane work and streamlines processes so support teams can reduce costs and increase productivity. It offers tools like Solve for basic questions, Triage for assessing intent, Assist for agent productivity and Discover for finding areas ripe for automation, all of which integrate with big helpdesks like Zendesk and Salesforce.

Another good contender is BoldDesk, an all-in-one help desk software that uses AI and workflow automation to improve customer support operations. It comes with features like a full-featured ticketing system, a knowledge base, task management and an AI copilot that helps agents craft responses, check grammar and translate. That means agents can concentrate on more complex interactions and deliver better service to customers.

Help Scout also is a good AI-powered customer support system that automates mundane work and streamlines communication. Its AI Drafts and AI Summarize tools draft responses and summarize email threads, respectively, so teams can focus on more complex interactions. That can dramatically shorten resolution times and improve support operations.

For companies looking for a more powerful option, AptEdge offers an AI-powered customer service platform that uses Generative AI to deflect repetitive issues and improve resolution times. It includes a GPT Answer Engine for fast answers and Predictive Analytics to improve first contact resolution, which means less work for support agents and happier customers.