Threado

Threado is an AI assistant that can help teams get to internal knowledge and use it more effectively with an answer-anywhere interface. The service is designed to replace traditional enterprise search technology, and it works with Slack, Microsoft Teams and other tools.

Threado supplies answers generated by artificial intelligence technology in real time so teams can quickly get answers and automatically summarize tickets. It can be trained with links, documents and integrations, and answers are sourced and attributed. That means teams can get answers fast without worrying about whether they're getting the right information, so they can get back to work.

Among Threado's features are:

• Intuitive UI: A dashboard that makes it easy to train, test, customize and integrate the service.
• Security: SoC2 Type II certification means customer data is encrypted and protected.
• Comprehensive Analytics: See how the bot is performing, where it's struggling and update the knowledge base to improve AI performance.

Threado integrates with tools like Zendesk, Freshdesk, Intercom, Confluence and Notion so customer-facing teams can use multiple ticketing, CRM and documentation systems. The service also can be trained with data specific to the team, so the bot can give answers specific to the team.

Threado pricing starts with a free version with 5000 message credits per month and a limited number of questions it can answer. Paid versions -- Pro, Max and Enterprise -- offer different levels of support and customization, with prices ranging from $399 to $999 per month. An Enterprise version is for large-scale operations, and custom pricing is available depending on the needs.

Threado is good for customer-facing teams that need to improve their support operations. Answering questions quickly and correctly means less time fiddling with search and less time waiting for answers, so it's good for improving team productivity and customer satisfaction.

Published on June 13, 2024