For connecting your existing chat channels so you can give customers quick answers to their questions, helpix is a strong contender. This AI-powered, automated customer service platform uses natural language understanding (NLU) to quickly respond to customers on social media, email, live chat, Telegram and WhatsApp, in the customer's native language. Its sophisticated NLU technology generates human-like answers and can be easily integrated with a variety of knowledge bases and help desk systems.
Another top contender is Haptik, a Conversational CRM that uses Generative AI for customer lifecycle management. It includes tools for Gen AI Web Q&A, Gen AI Sales Assistant, Smart Agent Chat, Intelligent Analytics and Multi-Channel Support on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger and more. Haptik offers a range of benefits including customer satisfaction, operational efficiency and lead generation.
MetaDialog is another option worth evaluating. The company's generative AI-powered customer support chatbot can be easily integrated with existing customer support software like Zendesk and Intercom. It includes a Retriever model for quick information retrieval, customizable flows, flexible escalation rules and support for multiple languages. MetaDialog's API-first integration and flexible pricing means it can be used by businesses of all sizes looking to leverage AI technology for better customer support.