Brainwave

Brainwave also offers an autonomous customer service agent for commerce, letting companies automate as many as 70% of customer interactions. The AI chatbot, based on the ChatGPT technology, is designed to answer questions, but also to capture leads, schedule appointments and integrate with third-party services for richer customer service.

The tool is designed to make it easier to capture leads, schedule meetings and offer a more conversational, human-like interface. Among its features:

• AI-Powered Lead Generation: Automatically identifies and captures lead information from conversations.
• AI-Powered Lead Qualification: Provides sales teams with a summary of user intent and creates profiles for new leads.
• Intelligent Meeting Scheduler: Schedules and manages meetings without human oversight.
• Third-Party Integrations: Integrates with tools like Google Calendar and CRM systems.
• Multilingual Support: Offers 24/7 customer support in multiple languages.
• Smart Knowledge Base: Learns from company data to improve response accuracy over time.
• External and Internal Chatbot: Can be used as a public-facing tool or internal assistant within platforms and products.

Pricing tiers are designed to accommodate different business needs:

• Bootstrap: Good for testing the waters with AI, with 1,000,000 characters per chatbot, 2,000 monthly queries, Brainwave branding and one seat for $19/month.
• Growth: Good for businesses that want to expand their AI usage, with 2,000,000 characters per chatbot, 8,000 monthly queries, Brainwave branding and four seats for $99/month.
• Scale: Good for businesses with large-scale AI needs, with 4,000,000 characters per chatbot, 16,000 monthly queries, no Brainwave branding and 10 seats for $199/month.

Brainwave is designed to make it easy to create a trained AI chatbot using company content, so you can get started quickly. Automating customer interactions can free up time and money, improve customer satisfaction and improve lead generation and meeting scheduling.

Published on June 9, 2024