If you're looking for a platform to automate customer service and capture leads, Haptik is a top choice. Haptik leverages Generative AI to manage the entire customer journey, including fast and accurate customer support through its Gen AI Web Q&A feature. The platform also offers a Gen AI Sales Assistant to help customers make informed purchases and intelligent analytics to track performance. Haptik supports multiple channels like WhatsApp, Instagram Direct and Google Business Messages, making it a flexible tool to improve customer satisfaction and capture leads.
Another top option is Ada, an AI-powered customer service automation platform. Ada replaces traditional chatbots with AI-powered agents that can resolve more than 70% of customer requests, connecting to existing knowledge bases and data from important business systems. It supports multiple languages and channels, including voice and email automation, and offers AI coaching to optimize customer service. Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.
For companies that want to automate lead generation and scheduling, Brainwave is another option. Brainwave uses ChatGPT technology to automate customer requests and provide 24/7 multilingual support. It includes AI-powered lead generation and qualification, intelligent meeting scheduling, and integration with third-party services like Google Calendar and CRM systems. This tool can be used as a public-facing tool or internal assistant, maximizing lead generation and customer support.
Last, Dixa offers a conversational customer service platform that spans multiple channels through a single interface. Dixa includes AI-powered conversations, intelligent routing and analytics to optimize customer service. It also integrates with other apps to provide a seamless customer experience, making it a powerful tool to automate routine tasks and improve customer satisfaction.