LivePerson

LivePerson is a conversational AI platform that helps businesses move to digital-first customer interactions for better engagement and results. Using modern, asynchronous messaging technology, LivePerson spans the gap between legacy call centers and digital customer experiences. The platform accelerates contact center transformation, agent productivity and personalized customer experiences.

LivePerson's features include:

• Shift to Digital: Move voice calls to messaging and other digital channels, cutting costs by 30% and improving customer satisfaction by 10%.
• Empower Your People: Give agents comprehensive tools and intelligence, resulting in a 50% drop in agent attrition and a 25% increase in productivity.
• Embrace Automation: Automate common customer intents, cutting costs by 50% and improving customer satisfaction.
• Conversational Intelligence: Analyze omnichannel conversation data to understand customer needs and preferences, and to identify opportunities for improvement.
• Generative AI: Use large language models to provide conversational insights and automate complex customer interactions.

Pricing is not publicly disclosed, but the company offers customized solutions for individual businesses.

LivePerson serves thousands of global brands across many industries, helping them digitally transform and improve customer experiences. With its automation, personalization and digital-first approach, LivePerson helps companies stay ahead of the customer service and engagement curve.

Published on June 11, 2024