Question: Can you recommend a platform that helps businesses transition from traditional call centers to digital customer interactions?

If you're trying to move from a traditional call center to digital customer service, LivePerson is a good option. The company's technology is geared to help companies move to digital-first interactions and get better results. It can route voice calls to digital channels, for example, and cut costs by 30% while boosting customer satisfaction by 10%. LivePerson also offers agents a full suite of tools, which means agent churn drops by 50% and productivity increases by 25%.

Another good choice is Genesys Cloud CX, an AI-infused contact center platform for delivering good customer experiences across many touchpoints. It includes tools for omnichannel engagement, contact center operations and end-to-end journey management. Gartner, IDC and Forrester have named Genesys Cloud CX a leader in the market, and more than 8,000 companies use it to deliver empathetic, personalized experiences at scale.

ASAPP uses automation and human agents to try to improve customer experiences at scale. It includes generative automation, real-time guidance and interaction intelligence that has been shown to improve CSAT and agent productivity. It's flexible and adaptable, so it can be used for a variety of contact center needs.

Last, Cresta offers a generative AI platform that's designed to improve contact center operations by analyzing conversations and surfacing information that's useful. It includes conversation intelligence, agent assist and no-code command center abilities that Forrester Wave named a leader in real-time revenue execution platforms. Cresta is designed to be integrated with existing contact center software, so it's available to companies of all sizes.