Dialpad

Dialpad is a customer intelligence platform that brings teams together, supports customers and generates ROI through its AI-powered tools. The platform is designed to help businesses improve communication, productivity and sales across multiple touchpoints.

Some of Dialpad's key features include:

• Ai Voice: Brings teams together, automates tasks and routes customers to the right person every time.
• Ai Contact Center: Coaches agents, tracks adherence to best practices and measures customer satisfaction.
• Ai Sales Center: Accelerates onboarding, answers customer questions in real time and increases deal close rates.

The platform also includes virtual assistance through an AI chatbot that provides answers in real time by tapping into your existing knowledge sources. New agents and teams can get up to speed faster with AI Playbooks and AI Agent Assist. Dialpad also provides insights into performance metrics like CSAT scores through its AI Coaching Hub.

DialpadGPT, the company's proprietary generative AI, is trained on more than 6 billion minutes of real business conversations, which powers features like AI Recaps and live coaching. The AI technology is designed to be always accurate and to be constantly innovated.

Dialpad pricing starts at $15 per month for small businesses, with enterprise and custom pricing available. Businesses can get up and running with their business phone quickly without hardware or administrative overhead. The platform also integrates with more than 70 other business apps.

Dialpad has security features including GDPR, SOC2 Type II and HIPAA compliance, as well as integrations for access management using SAML and SCIM. The platform also offers robust video-enabled help centers and live support for customers.

Dialpad is designed for small businesses and large enterprises, and it's geared to improve communication, support and sales through its AI technology and user experience. With automated tools and real-time insights, Dialpad helps businesses lower costs, reduce time spent on tasks and make data-driven decisions to drive growth.

Published on June 24, 2024