Dialpad Alternatives

If you're looking for a Dialpad alternative, Ada is another option worth considering. It's an AI-powered customer service automation platform that automates more than 70% of customer service interactions. With automation for voice and email, support for multiple languages, and AI coaching, Ada ensures that customers have the right interactions, on the right channel. It's shown strong results, including a 2x increase in automated resolution rate and a 5x ROI in 12 months, and it works in many industries.

Another option is Cresta, a generative AI platform that helps you optimize your contact center by analyzing conversations and surfacing insights. It has industry-specific solutions for sales, customer care, retention and collections, and uses AI-powered tools trained on your company's data. Cresta includes conversation intelligence, agent assist, virtual agent and a no-code command center, and integrates with major contact center platforms. It can help you improve business outcomes.

If you're in a revenue-focused role, Conversica has a Conversational AI platform that uses human-like interactions to drive conversions at every stage of the customer journey. It includes autonomous digital assistants that engage and qualify leads, supports multilingual and omnichannel conversations, and integrates with leading CRM, MAP and Customer Success platforms. That makes it a good fit for lead qualification, opportunity reactivation and customer retention.

Last, there's Engageware, an AI-powered customer engagement platform that automates customer service interactions in many industries. It automates more than 98% of routine inquiries with a virtual assistant and offers 24/7 omnichannel support, freeing employees to focus on higher-value work and improving customer satisfaction while boosting sales and conversions. Engageware is particularly well suited for financial services, healthcare and retail.