EdgeTier

EdgeTier is an AI-powered system designed to help companies better engage customers by monitoring conversations in real-time, spotting problems and offering advice. The system is designed to make data useful and to help customer engagement teams do their jobs more effectively.

EdgeTier has a number of features:

• Real-Time Alerts: Alerts you to significant changes in customer conversations so you can respond promptly.
• Automated Organization: Automatically tags every sentence, so agents can focus on the customer.
• Agent Coaching: Offers real-time advice and coaching to improve agent performance.
• Multi-Language Support: Works in all languages, time zones and cultures.
• Scalability: Handles millions of messages per day and is enterprise-class secure.

EdgeTier can be integrated with existing software stacks, including big names like Salesforce, Live Person, Zendesk and Kustomer, so businesses can build on what they already have. It can also be connected to in-house systems with a simple API.

EdgeTier is designed to boost agent productivity more than 50%, letting companies respond faster and interact more effectively. It also offers real-time feedback on agent performance and customer satisfaction metrics, so businesses can improve overall customer experience.

Retail, utilities, travel and gaming are among the industries EdgeTier is geared for. It's for contact centers that want to improve their customer engagement abilities and respond better to customers' needs.

Published on June 13, 2024