Question: I'm looking for a solution that automates the organization of customer conversations to improve agent productivity.

If you're looking for a way to automate customer conversation organization and get more out of agents, EdgeTier is a good choice. This AI-powered customer engagement system keeps tabs on conversations in real-time, spotting issues and providing insights to help teams work better. It offers automated conversation organization through sentence tagging, real-time agent coaching, and support for multiple languages. EdgeTier connects to software like Salesforce, Live Person, Zendesk and others, and promises more than 50% productivity gains for agents.

Another good choice is Zendesk, an all-in-one customer service software that uses AI to personalize interactions across different communication channels. Zendesk offers AI Agents to handle customer requests, AI-powered Workforce Management to optimize staffing levels, and AI-based Quality Assurance to evaluate the quality of interactions. The service is highly customizable and scalable, making it a good fit for companies of all sizes, with an average return on investment of 286%.

Genesys Cloud CX is another option. This AI-powered contact center platform lets companies create great customer and employee experiences through omnichannel engagement and journey management tools. Genesys Cloud CX uses AI and automation to improve response rates and first-call resolution, and it's been recognized as a leader by Gartner, IDC and Forrester. More than 8,000 companies use it.

If you're looking for something more specialized, Forethought offers an AI-powered customer support platform that automates routine work and makes agents more productive. It includes features like Solve for automated responses, Triage for routing customer requests based on intent, Assist for AI-generated summaries of customer requests, and Discover for optimizing workflows. Forethought integrates with popular helpdesks like Zendesk and Salesforce, and promises big returns on investment and improved productivity for customer support teams.