ConvoZen

ConvoZen is an all-encompassing AI-powered conversational intelligence platform designed to revolutionize contact center operations. With the power of advanced analytics and automation, ConvoZen empowers businesses to better engage customers, optimize agent performance and ensure compliance across all communication channels.

ConvoZen addresses the most critical pain points in contact center management with a suite of features:

• AI-Insights & Key Moment Identification: Automatically tracks key moments and sentiment in all calls.
• Conversation Sentiment Analysis: Unlocks the emotional context of customer and agent conversations for deeper understanding.
• Auto-Compliance Audit: Achieve 100% compliance with automated QA and call scoring.
• Agent Performance Management: Get rich insights into agent conversations to track and coach.
• Custom Reports & Analytics: Build interactive dashboards and reports to visualize trends.
• Integrations: Connect with enterprise CRM, emails and more for real-time alerts.

ConvoZen is particularly suited for industries such as Banking & Finance, Insurance, HealthTech and EdTech, where customer interactions are key to business success.

The platform has flexible pricing options to suit different business needs:

• Basic: Perfect for small startups, includes multilingual transcription, semantic moments and automated QA.
• Professional: Best for SMBs, adds custom reporting and BI, automated integrations and pitch pop.

ConvoZen can help businesses reduce manual audits by 100%, increase sales conversions and ensure compliance assurance. With automated quality management, agent performance tracking and actionable insights, ConvoZen is designed to transform contact center operations for better customer satisfaction and business performance.

Published on June 14, 2024