Question: Do you know of a tool that provides real-time insights into customer sentiment and emotional context during calls?

If you're looking for a tool that offers real-time insights into customer sentiment and emotional context during conversations, Symanto is definitely worth a look. The platform uses AI to connect the dots between human emotions and AI, with features like emotional understanding, personality insights, and text sentiment analysis. These abilities can help businesses personalize interactions, automate with a human touch, and boost customer satisfaction.

Another good option is Cresta, which is geared to maximize contact center performance by analyzing conversations and surfacing insights. It offers features like conversation intelligence, agent assist and real-time guidance so businesses can boost sales, improve customer service and optimize collections. Cresta integrates with a variety of contact center platforms and is a top contender in the real-time revenue execution platform market.

ConvoZen is another powerful platform that offers AI-powered conversational intelligence. It offers features like conversation sentiment analysis, key moment identification, and auto-compliance audit. That makes it well suited for industries like Banking & Finance, Insurance, and HealthTech, where it can help with compliance, sales conversions and customer satisfaction.

If you're looking for a solution geared specifically toward improving sales performance, check out Chorus. The platform uses machine-learning technology to record and analyze customer conversations, offering features like win/loss analysis and sales call coaching. It integrates with Zoom and is designed to help teams continually learn and improve their sales strategies.