Deep Talk

Deep Talk is a customer and employee feedback analysis tool that turns text data into insights. It helps teams understand customers and employees better by providing tools to analyze and categorize feedback from reviews, support tickets, social media, emails and chats.

Some of the key features of Deep Talk include:

• Sentiment Analysis: See how customers or employees feel about your products or services.
• Verbatim Analysis: See trends and patterns in customer and employee feedback.
• NLP Training: Train machine learning models to classify and analyze text.
• Text Labeling: Label and categorize data for better insights.
• Social CX Analytics: See how customers interact across multiple touchpoints.
• Pre-Trained Categories: Use pre-trained models for a quick start.
• Chat with Your Data: Ask questions of your data using large language models for insights.
• GPT Generator: Ask questions and get a human-sounding answer.

Deep Talk integrates with a range of services like WhatsApp, Microsoft Teams, Google Chat, Slack and Facebook so you can train assistants with your own data. That means you can quickly and accurately analyze large volumes of data.

Deep Talk pricing includes:

• Standard: $799 per month, up to 7,000 rows of data, 1 pre-trained categorization model, API access.
• Custom: Custom plans with custom data volume, pre-trained models and integrations.
• Free: Limited features with unlimited data history and dynamic personalization.

Deep Talk offers customer support by email and live chat so you can get help with any questions or issues. Data is protected with encryption, access controls and regular backups. Enterprise and custom plans are available, and you can integrate your service with APIs or Zapier.

Using Deep Talk, companies can automate their feedback analysis, getting insights they can use to improve customer and employee satisfaction. You can sign up for a demo to see the service in action.

Published on June 13, 2024