If you're looking for a Deep Talk alternative, Anecdote is another option. It provides real-time insights by monitoring and analyzing feedback from multiple channels, including App Store reviews, support messages and social media. Anecdote uses its own Natural Language Processing Engine to identify bugs, sentiment trends and opportunities for improvement. It can integrate with more than 65 feedback sources and offers features like bug analysis, automated AI tagging and customizable alerts.
Another option is Enterpret, which aggregates and analyzes customer feedback with adaptive AI models. It combines social media, sales calls, support tickets and community forum feedback for detailed insights. Enterpret's custom unified feedback taxonomy, powerful semantic search and user-friendly analytics suite make it a good option for product development teams and customer experience professionals trying to simplify their feedback workflow.
If you're looking for a broader experience management platform, Medallia is worth a look. It collects and analyzes feedback from sources like surveys, speech analytics and social media. Medallia's AI-powered analytics help companies improve customer loyalty and employee engagement, and the company has a broad customer base in industries like automotive, financial services and retail.
Last, Sauce has AI-powered tools to automate feedback collection and analysis, offering insights in minutes. It integrates with services like Slack and Zendesk, and you can upload historical data with a CSV file. Sauce's real-time clustering and segmentation by customer attributes makes it a good option for improving product adoption and reducing churn.