InMoment

InMoment is an integrated customer experience (CX) solution that uses award-winning AI to deliver meaningful ROI beyond traditional CX programs. The platform is designed to capture and connect unstructured and structured experience data from across the enterprise, providing a single view of the customer journey.

InMoment's CX solutions include:

• Customer Feedback: AI-powered surveys to gather, understand and act on customer feedback.
• Reputation Management: Social ratings and reviews become a revenue-generating opportunity.
• Conversational Intelligence: Opportunities to improve customer and agent experiences.
• Digital Listening: Online experience and user satisfaction.
• Market Research: Customer trend insights for competitive advantage.
• Employee Experience: Culture becomes a competitive advantage.
• Advanced Analytics & AI: AI to generate deeper insights and predict customer intent.
• Advisory & Platform Services: Human expertise to augment technology.

The platform captures and connects experience data in every format, at every touchpoint across the customer journey. InMoment's AI generates richer insights, unifies omni-channel experiences and predicts customer intent. This empowers teams to take targeted actions that resolve individual issues and address recurring experience problems.

InMoment has been recognized by industry analysts Gartner and Forrester for its Text Mining and Analytics Platforms. Customers have seen revenue growth and profitability increase, with companies achieving 2.4 times the revenue and double the profitability of those without alignment.

Pricing is not publicly disclosed, but interested parties can request a demo to learn more about the platform's pricing and ROI potential. InMoment's integrated CX approach has been shown to increase customer lifetime value and bottom-line performance in just 12 months, compared to the industry average of 24-36 months.

Published on June 26, 2024