InMoment Alternatives

If you're looking for another InMoment alternative, Verint is well worth a look. Verint's customer experience (CX) automation platform uses AI to drive engagement and business outcomes, with a modular architecture that lets you add new skills as needed. It includes an Engagement Data Hub, Coaching Bots, Channel Automation, and other tools, making it a good choice for contact centers trying to automate and optimize CX while reducing costs.

Another powerful alternative is Qualtrics. Qualtrics provides an experience management platform that uses AI to deliver insights that businesses can act on for customer, employee and market research. With tools like Conversational Feedback, Text Analytics Insights and xiD (Experience iD), Qualtrics helps companies collect and analyze data to create personalized experiences and drive growth. The platform spans a broad range of experiences, including customer and employee journeys, and is used by more than 18,000 customers.

CustomerIQ is another strong contender, particularly for marketing and product teams. It collects, analyzes and quantifies customer feedback from many sources, with direct integration with tools like Slack and Zendesk. CustomerIQ's AI-powered highlight extraction and team alignment tools help you focus on the actions that drive revenue and improve customer experience.

If you want a more complete platform that spans customer, contact center and employee experiences, check out Medallia. Medallia collects feedback from a broad range of sources, offers role-based reporting, and uses AI analytics to spotlight what's most important. With its experience data record-based pricing model and enterprise-level security, Medallia is geared for companies in any industry looking to improve customer loyalty and engagement.