Medallia

Medallia's software platform is designed to help businesses improve customer, contact center, employee and digital experiences by providing a single source of truth for insights that drive meaningful change.

The platform includes a number of key capabilities:

• Comprehensive Feedback Capture: Collects all signals from all sources for a complete view.
• Role-Based Reporting: Offers insights to inform decision-making.
• AI & Analytics: Uncovers critical insights from every interaction using AI and machine learning.
• Integrations: Synchronizes data across systems and teams.
• Enterprise-Grade Security: Protects business data and ensures compliance.

Medallia's solutions span a range of areas:

• Customer Experience: Manages customer journeys, tracks loyalty and personalizes digital experiences.
• Employee Experience: Offers real-time feedback and activation to boost employee engagement.
• Contact Center: Boosts agent engagement, optimizes service quality and automates insights from conversations.
• Market Research: Offers expert research strategy, design, analytics and deliverables for industries such as automotive, financial services, healthcare and insurance.

The flexible pricing model is based on Experience Data Records (EDRs), which represent all data related to a single interaction. This means that customers don't have to pay extra for the full range of insights.

Medallia is used by businesses in many industries, including automotive, financial services, healthcare, insurance and more. Customers can tap into a wealth of resources, including training and certification programs, user groups and customer stories, to ensure they get the most value from the platform.

With Medallia, businesses can better understand their customers and employees, which can lead to increased loyalty, engagement and overall experience.

Published on June 23, 2024