Medallia Alternatives

If you're looking for a Medallia alternative, CustomerIQ is another option worth considering. It's an AI-based platform for collecting, analyzing and scoring customer feedback from multiple sources, including native integrations with tools like Slack, Hubspot and Zendesk. CustomerIQ features AI-powered highlight extraction, filtering and search, so teams can quickly get a handle on customer data and use it to drive revenue through data-driven insights. The platform is built with enterprise-level security and scalability in mind, with features like data encryption and U.S.-based data centers.

Another option is Engageware, an AI-based customer engagement platform used to improve customer experiences across industries. Engageware automates customer service, freeing up call center agents and increasing employee productivity. With 24/7 omnichannel support and a virtual assistant that handles common questions, it can help businesses boost customer satisfaction and revenue and conversions. The platform is used by companies in financial services, healthcare, education and retail.

If you're looking for something more focused on employee experience, Leena AI offers a Gen AI employee assistant that automates complex tasks across IT, HR and Finance applications. It offers real-time insights and cuts down on IT and HR queries by up to 90%, freeing up employee time and increasing productivity. Leena AI integrates with multiple enterprise systems to offer contextual support and centralize information, making it a powerful tool for improving employee engagement and operational efficiency.

Last, Quantum Workplace is an employee success platform with a range of tools to improve employee experiences and drive results. That includes engagement surveys, lifecycle surveys, pulse surveys and performance management tools like feedback, performance reviews and talent reviews. Quantum Workplace uses AI to amplify employee engagement and performance insights, helping organizations lower turnover and increase productivity. It's used by more than 10,000 organizations and offers flexible pricing models to accommodate different business needs.