Leena AI

Leena AI is a Gen AI employee assistant designed to lower the number of IT, HR and Finance tickets by automating complex tasks across multiple applications. The result is optimized business processes, increased employee productivity and efficiency for the organization.

Leena AI is designed to resolve service requests on the spot, eliminate repetitive tasks and offer real-time insights. For IT support, it cuts the number of queries by 70%, automating tasks to let IT teams focus on resolving service requests more efficiently. In HR, it cuts the time spent resolving employee queries by 70%, auto-resolving repetitive requests and offering real-time helpdesk insights.

Leena AI also enables sales representatives to automate routine tasks, freeing up about 8 hours a week. It also helps bridge the knowledge gap in enterprises by centralizing information, auto-updating knowledge and integrating with multiple knowledge base systems. This means that employees have instant access to the right information at the right time.

Leena AI integrates with multiple enterprise systems, offering contextual support based on employee roles, teams and access levels. It also analyzes closed tickets to generate new knowledge articles, so similar issues don't come up again.

Leena AI has been recognized in several market guides for AI applications in IT service management, conversational AI solutions and integrated HR service management solutions. It hosts data securely on Amazon Web Services and MS Azure Cloud Services, with servers located around the globe in the US, Europe and the Middle East.

Several solutions are available depending on function, initiative, comparison and use case. These include IT support automation, HR service delivery, knowledge management, employee engagement and digital transformation. You can visit the Leena AI website for more information and a personalized demo.

Published on June 21, 2024