Canny

Canny is a customer feedback management tool that helps you understand and prioritize feature requests so you can build a better product roadmap. With all your feedback in one place, you can analyze it, score requests, and create public or private roadmaps to keep stakeholders aligned.

With Canny, you can:

• Collect Feedback: Collect and analyze feedback from multiple sources using Autopilot or by integrating with customer support tools.
• Analyze Feedback: Find customer insights, see revenue impact, and connect customer data.
• Prioritize Requests: Create custom scoring formulas for feedback and feature requests to focus on the most impactful features.
• Build Roadmaps: Create public or private roadmaps that integrate with project management tools like Jira or Asana.
• Share Updates: Create a public changelog to keep users engaged and automatically notify them of updates.

Canny includes AI tools to automate tasks, like Feedback Discovery to capture conversations, Smart Replies to clarify questions, and Comment Summaries to summarize long feedback threads. This means your team can focus on higher-leverage work.

Canny is trusted by industry leaders and startups alike. It's designed to work for teams of any size, with a scalable architecture, award-winning support, and robust security to ensure it keeps up with your needs. Integrations with customer service and project management tools make it easy to fit into your existing workflow.

Canny offers flexible pricing, including a free plan to get started, so you can manage customer feedback effectively. With intuitive interfaces and customizable settings, it makes it easy to build better products that meet customer needs.

Published on June 14, 2024