Question: Can you recommend a customer feedback management tool that includes AI-powered automation and customizable scoring formulas?

If you're looking for a customer feedback management tool with AI-powered automation and customizable scoring formulas, Canny is a top contender. It collects, analyzes and prioritizes feedback, with features like Feedback Discovery, Smart Replies and Comment Summaries. You can define your own scoring formula to help you prioritize feature requests and integrate with project management tools like Jira or Asana. Canny also offers public or private roadmaps and changelogs, so it's a good option for product development.

Another top contender is Productboard, which uses AI to help product teams build products that customers want as soon as possible. It offers collaborative roadmapping, real-time feedback collection and AI-powered summarization to help you find the most important topics. Productboard offers data-driven prioritization through customizable scoring systems, making it a good fit for product management, product operations and customer success teams. It integrates with a range of other tools, including Jira, Zendesk and Slack, for a smooth workflow.

Cardinal combines customer feedback, CRM data and task management to help product teams make decisions. It collects feedback from multiple sources, uses AI to identify feature requests, and maps them to actual features and projects. Cardinal features include prioritization based on customer value and revenue KPI calculation, so it's a good option for prioritizing and managing feedback.

If you want a broader perspective, check out Fibery. The tool collects market signals and customer feedback for product development decisions. It collects feedback from multiple sources, uses AI to identify insights, and offers customizable prioritization and roadmapping. Fibery integrates with tools like Jira, Trello and Airtable, so it's a good option for product teams that want to centralize their feedback process.