Cycle

Cycle is the quickest way for your team to capture product feedback and share customer insights without the busywork. It lets you gather and consolidate product information from multiple sources, like Slack, Intercom and HubSpot, and is designed to be easy to use so you don't have to spend time processing feedback manually.

Cycle has a number of features to help you streamline your feedback workflow:

• Capture feedback from anywhere: Connect your sources (e.g., Slack, Intercom, Email) to create feedback with context.
• Record and transcribe customer calls: Invite Cycle's recorder to any Zoom, G Meet, or MS Teams call to fetch transcripts and summaries.
• Document user research: Co-write real-time docs with tools like tables, toggles, and AI translation and rephrasing.

Cycle uses AI to automatically process and categorize feedback, so you can get insights without the extra work. It also links product feedback to user data, so you can generate customer voice reports, and lets you plan collaboratively with natively collaborative documents that integrate with Linear.

Some of the key benefits include:

• Efficient feedback capture: Fast and streamlined, reducing manual processing.
• Automated insights: AI handles feedback processing, extracting relevant information.
• Collaborative planning: Natively collaborative documents adapted to your workflows.
• Beautiful release notes: Create professional release notes and close the feedback loop with customers.

Pricing is based on the number of maker seats and add-ons required. The standard plan includes features like feedback capture, insights extraction, advanced roadmaps, release management, and real-time collaboration. There are various add-ons available, such as a customer voice dashboard, unlimited AI queries, and meeting recording capabilities.

Cycle is for product teams looking to improve their feedback and product development processes. It may not be for those who want to roll their own feedback processing or use a specific prioritization framework, but it's a good option for teams that want to streamline their feedback-to-action workflow.

Published on June 13, 2024