Fibery

Fibery is a product discovery and development platform that seeks to marry these two important processes. By gathering market signals and feedback in one place, you can spot the most important insights and track progress. The idea is to help you make better decisions about what to prioritize next.

Fibery has a number of features to help you manage customer feedback. It can import it from email, Intercom, Zendesk, Hubspot, Slack and social media, and you can use native forms to gather information. You can also transcribe feedback from interview and meeting files.

Some of the features include:

• Customer Feedback and Signals: Gather feedback from multiple sources, including email, Intercom, Zendesk, Hubspot, Slack and social media.
• CRM and Contacts: Automatically link accounts from Intercom or HubSpot CRM to users and companies that provide feedback.
• Insight Identification: Use AI to quickly identify insights and link them to your custom product hierarchy.
• Custom Prioritization: Build a custom formula to prioritize development based on factors such as customer type or problem pain level.
• Roadmaps and Specs: Build roadmaps to track progress and store context-rich spec creation for product development.
• Integrations: Integrate with other tools like Jira, Trello, Airtable, ClickUp and more.
• Granular Permissions and SAML+SSO: Control access and security with customizable user groups and single sign-on integration.
• AI Features: Summarize interviews, rediscover relevant feedback, analyze sentiment scores and automate repetitive tasks.

Fibery has flexible pricing tiers:

• Standard: $10 per user per month (billed annually) with a 90-day version history and unlimited read-only users.
• Pro: $17 per user per month (billed annually) with unlimited version history, group permissions, SAML+SSO and additional support.
• Fibery AI: Additional $10 per user per month for AI features like summarization, feedback processing and automation.

Fibery is geared for product teams and developers who want to improve their workflow by linking discovery and development. It can help you make data-driven decisions and close the feedback loop more efficiently.

Published on June 13, 2024