If you're looking for a Cycle alternative, CustomerIQ is a powerful AI-infused platform that collects, analyzes, and quantifies customer feedback from multiple sources. With native integrations to Slack, Hubspot, Zendesk, Intercom, and others, it offers features like AI-powered highlight extraction, filtering, and search. That means you can easily house and make sense of customer information, spot feature requests and take action to maximize revenue.
Another good option is Fibery, which can incorporate market signals and customer feedback into product development decisions. It can collect feedback from email, Intercom, Zendesk, Hubspot, Slack and social media. Fibery also offers AI-powered insight detection, customizable prioritization and roadmapping, and integrates with tools like Jira, Trello and Airtable, so it can be a good product team tool.
Customer feedback management tool Canny is another option. It collects, analyzes and prioritizes feedback from sources like Autopilot and other customer support tools. Canny offers AI-powered tools like Feedback Discovery, Smart Replies and Comment Summaries, and you can set your own scoring formula to determine feature request priority. It integrates with project management tools like Jira or Asana and offers public or private roadmaps.
If you want a more sophisticated feedback analysis, Sauce offers a tool that automates the collection and analysis of customer feedback, providing insights in less than five minutes. It integrates with Slack, Intercom and Zendesk, and you can upload historical data with a CSV file. Sauce's sophisticated AI clustering technology surfaces important feedback trends and issues, so it's a good choice for teams that want to optimize product adoption and customer satisfaction.