Dovetail

Dovetail is a customizable Customer Insights Hub for teams and companies to rapidly extract insights from customer feedback that's often scattered. It centralizes all your customer data in a single, searchable repository, so your team can make data-driven product decisions.

Dovetail turns customer data into actionable insights by surfacing key moments and surfacing common themes across multiple sources. This means companies can uncover unmet needs, build a compelling case for their roadmap and make fast data-driven decisions.

Among Dovetail's features are:

• Highlight Themes: Spotlight important customer quotes and apply suggested highlights based on custom prompts.
• Discover Insights: Surface trends in large amounts of data that might not be apparent, using thematic classification to identify and label common themes.
• Inspire Action: Share customer needs and pain points with your team directly, without having to write up summaries.
• Interviews: Convert recordings into editable transcripts with speaker recognition and accuracy.
• Magic Summarize: Generate timestamped summaries of video calls.
• Magic Reels: Create highlight reels from customer calls.
• Magic Redact: Remove sensitive information from transcripts, blur video clips and share redacted highlights while protecting customer privacy.

Dovetail integrates with a range of tools, including Slack, Confluence, Notion, Trello, Jira and Zapier, so insights are easily consumed and actionable. This means teams can connect customer feedback directly to their workflow and tools, so they can work more customer-centric.

Dovetail is designed for enterprise-scale companies, with security features like HIPAA compliance, GDPR support and SOC 2 Type II certification. That means sensitive customer data is protected.

Pricing isn't clear, but there's a free option to get started. You can also reach out to the sales team for customized pricing for your organization.

With Dovetail, product teams can make more informed decisions, increase customer satisfaction and drive business results. The tool is geared for companies that want to scale their customer insights and make decisions fast.

Published on June 12, 2024