Zefi

Zefi is built to consolidate and categorize all user feedback across multiple channels, so users can focus on what's most important and build what truly matters. The platform is designed to make it easy for teams to understand and act on user feedback, without manual work and potential bias.

Some of the key features of Zefi include:

• Centralized Feedback: Consolidate user feedback from multiple sources, such as tickets, user interviews, sales calls, reviews, and surveys.
• Real-time Updates: Automatically fetches data from sources to quickly respond to user needs and trends as they develop.
• Feedback Categorization: Automatically categorizes feedback to identify key patterns and trends without manual work.
• Granular Insights: Filter feedback by channel, customer segment, and more to understand specific user pain points and preferences.
• Emerging Trends Detection: Identify and predict user needs and competitor developments before they become major issues.
• Product Release Impact Monitoring: Track sentiment around specific features or releases to understand how they impact users.
• Data Security: Offers enterprise-grade security with encrypted data at rest and in transit, and meets ISO 27001 and SOC2 requirements.
• Integrations: Integrates with a range of tools like Hubspot, Slack, Notion, Zendesk, Intercom, Google Play Store, Apple Store, and more, with the ability to request additional integrations.

Zefi is designed to help teams make informed product decisions, drive improvements, and deliver exceptional customer experiences. By making it easier to handle user feedback, Zefi aims to save time, improve accuracy, and enable data-driven decision-making. It's for Product Managers, Customer Experience teams, and Marketing teams looking to get more value out of user feedback and prioritize initiatives that make a difference.

Zefi offers a range of integrations and a customizable setup to accommodate different business needs. You can request a demo to see the platform in action and learn how it can be tailored to your specific workflow.

Published on June 13, 2024