Gleap

Gleap is an all-in-one customer feedback platform that can help you build a better product, increase sales and build a better relationship with your customers. It's got a lot of features to keep customers happy and cut down on support requests.

Some of Gleap's main features include:

• Visual Bug Reporting: Automatically generates bug reports with technical and visual information to help you troubleshoot faster.
• Live Chat: Connects you directly with customers so you can handle their support requests in real time.
• AI Bot, Kai: Offers automated support through a GPT-powered chatbot that provides human-like support 24/7.
• Public Roadmap: Tracks and manages feature requests, letting customers vote on suggestions and contribute to product development.
• Knowledge Base: Offers an SEO-optimized help center where customers can find support articles and proactively resolve customer issues.
• Surveys: Collects in-context user feedback to inform business decisions and improve the overall user experience.
• Product Tours: Provides interactive experiences that help customers understand and get the most out of your product features.
• Checklists: Offers engaging, interactive experiences that help customers onboard and complete tasks.
• Automated Messaging: Helps drive user activation, retention and conversion through in-app chats and emails.

Gleap integrates with popular tools like Jira, GitHub, Slack and more to automate workflows and provide a seamless support experience. It works with mobile apps and websites, and is suitable for small projects and large enterprises.

Pricing tiers are available to suit different needs:

• Hobby: $39/month for 1 team member, good for freelancers and small projects.
• Team: $149/month for unlimited team members, good for teams that handle higher support volumes.
• Enterprise: From $299/month, good for large-scale enterprise customers.

Gleap offers a 14-day free trial for anyone who wants to try it out. Whether you're looking to improve customer service, increase user engagement or streamline feedback processes, Gleap has a lot of tools to help you build a better product and user experience.

Published on June 25, 2024