Question: I need a solution that offers live chat, automated support, and a knowledge base to reduce support requests and improve customer satisfaction.

Comm100 is an omnichannel communication platform that centralizes customer engagement across multiple channels, including live chat, bots, automation, email and more. It comes with a range of tools like enterprise-class live chat, automation of more than 80% of inquiries, ticketing and messaging management and a knowledge base. Comm100 balances the best of human and bot interaction to deliver personalized customer experiences while maintaining efficiency and scalability.

Ada is another strong contender, with AI-powered customer service automation. It combines with existing knowledge bases and business system data to deliver personalized responses while ensuring safe and relevant interactions. Features include voice and email automation, multilingual support, automated resolution measurement and AI coaching. The platform is flexible and scalable, so it can be used in a variety of industries, including e-commerce and fintech.

For a more personalized customer service experience, Zendesk offers all-in-one customer service software. It uses AI to personalize interactions across text, mobile, phone, email and live chat, and offers tools like AI Agents, Workforce Management and Quality Assurance to help teams work more efficiently. Zendesk is designed to be scalable and customizable, so it can be used by businesses of all sizes.