Velaro

Velaro is an all-in-one live chat and customer engagement platform designed to help businesses convert online prospects into customers. It offers a range of engagement stack components, including live chat software, AI chatbots, messaging, voice solutions, and a knowledge base. These tools enable companies to manage customer interactions and automate various tasks, such as triaging leads, answering sales questions, and automating back-end processes.

Velaro's live chat platform allows businesses to collect customer data and engage with visitors in real-time. It provides features like reporting, queuing, and workflows to manage interactions effectively. The AI chatbots can be deployed to greet visitors, answer sales questions, capture custom data, and automate tasks like appointment settings and order status lookup.

The messaging feature enables customers to directly communicate with businesses through various channels like web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging. The voice solution allows for click-to-call functionality, allowing agents to take both chats and phone calls from the Velaro console.

The knowledge base tool helps create a comprehensive library of company information, which integrates with chatbot technology to automatically build question and answer layers from FAQs and knowledge base articles.

Velaro also offers professional services for custom software solutions tailored to specific enterprise requirements. It supports high-security and government deployments, with options for SaaS and API implementations.

Velaro offers a free trial with no credit card required, allowing businesses to test its features and determine if it meets their needs.

Published on June 27, 2024