Question: I need a tool that allows me to collect customer data and engage with visitors in real-time, with features like reporting and workflows.

If you're looking for a tool that can gather customer information and interact with visitors in real-time, Velaro could be worth a look. It's a full-featured live chat and customer engagement platform with tools to manage interactions, automate processes and convert online leads into customers. It includes live chat software, AI chatbots, messaging, voice solutions and a knowledge base that can be used to gather customer information and automate tasks like lead triage and sales questions. The platform also offers reporting, queuing, and customizable workflows for managing interactions, as well as professional services for custom software solutions.

Another option is User.com, a marketing automation platform that converts user behavior into personalized experiences. It includes a powerful Customer Data Platform for tracking visitors and managing sales interactions, and offers no-code automation with a drag-and-drop visual creator. User.com also offers analytics and dashboards, calendar and knowledge base tools, and supports omnichannel experiences through live chat, chatbots, email marketing and more. The platform is designed to help businesses grow faster and deliver better customer experiences with more advanced data collection and automation.

If you want to unify and activate customer data in real-time, you might want to check out the Optimizely Data Platform. This customer data platform integrates with Optimizely products and more than 60 other integrations to gather, store and enrich customer data from multiple sources. It offers a unified data view, segment management and real-time activation for targeted experimentation and personalization, making it a good choice for driving engagement and conversion through advanced targeting and real-time personalization.

Last, Olark offers live chat and chatbot software to help businesses with sales, marketing and customer support. With features like live chat, AI-powered chatbots, SMS texting and real-time reporting, Olark is designed to drive support, sales and lead generation. The platform integrates with more than 100 plugins and offers flexible pricing plans, making it a good choice for businesses looking to improve customer engagement and support.