Olark

Olark is live chat and chatbot software that helps you sell, market and support customers on your website. The company offers a suite of accessible tools to help you connect with customers in real-time and drive support, sales and lead generation.

Among Olark's features are:

• Accessible Design: Third-party certified to meet WCAG 2.1 AA accessibility standards, ensuring a usable experience for customers with disabilities.
• Live Chat: A powerful team-based interface for answering customers' questions directly on your website.
• Chatbots: Artificial intelligence-powered automation for tasks that don't need humans.
• SMS Texting: Async messaging for agents and customers on the go.
• Customizable Chatbox: Visual styling to fit your brand and improve the customer experience.
• Automation: Rules you can set up to engage customers, speed up workflows and route chats to the right teams.
• Real-Time Reporting: Chat volume, customer satisfaction and agent activity data to inform your decisions.
• Transcript Access: Full transcripts for product feedback and customer insights.
• Integrations: A library of 100+ plugins and API access to integrate with your existing systems.

Olark offers flexible pricing for businesses of all sizes:

• Standard: $29 per month per seat, with core features like customization, reporting and basic integrations.
• Pro: Advanced AI-powered automation, dedicated account management and professional services, with custom pricing.

Olark also offers PowerUps, optional modules that cost $29 to $99 per month. They can be used to customize live chat in various ways, for example with visitor cobrowsing, lead scoring and language translation.

Olark is geared for companies that want to improve customer engagement. It offers tools to support customers, drive sales and capture more leads. With accessibility and practical AI, Olark is designed to augment what your team does, not replace them.

Published on June 24, 2024