If you want a live chat platform that you can customize to match your brand's look and that offers real-time reporting, Olark is a good option. It's got a range of sales, marketing and customer support tools, including a customizable chatbox, AI-powered chatbots, SMS texting and real-time reporting. It's easy to use and integrates with more than 100 plugins, so it can work for a variety of business needs.
Another good option is Wonderchat, which offers customizable chatbots that reflect your brand's tone and style. Features like round-the-clock support monitoring, real-time escalation and multilingual support can help cut down on customer support requests and improve collaboration. It integrates with sites built on WordPress, Wix and Shopify.
If you want a live chat service that integrates with collaboration tools like Microsoft Teams, Slack, Zoom and Google Chat, check out Social Intents. It offers real-time chat with visitors, hybrid AI chatbots, customizable chat widgets and real-time chat auto-translation. Its flexible pricing and no contracts means it's a good option for businesses that want to use live chat to engage customers through a variety of channels.