Social Intents

Social Intents is a live chat and AI chatbot platform that can help businesses with customer service and sales. The service integrates with common collaboration tools like Microsoft Teams, Slack, Zoom and Google Chat so employees can converse with website visitors right within those tools.

Among the features of Social Intents:

• Chat with Visitors: Respond to customers in real-time from Microsoft Teams, Slack, Google Chat, Zoom, Webex and your website.
• Hybrid AI Chatbots: Train chatbots on your website data to answer customer questions, but escalate to human agents when needed.
• Customizable Chat Widget: Tailor the look and feel of the chat to match your brand, with options for colors, languages and placement.
• Unlimited Agents: Supports unlimited team members without per-agent pricing.
• Chat Auto-Translation: Translate chat messages in real-time to support customers around the world.
• Transcripts and Reporting: Get full transcript archives and easy-to-read reports for product feedback and customer insights.
• Custom Chatbots: Integrate with Google's Dialogflow for industry-leading natural language intent matching.

Social Intents is geared for small businesses, entrepreneurs, marketers and teams looking to improve sales and customer service. It works with a variety of industries, but is particularly useful for those that already use Microsoft Teams, Slack, Zoom or Webex.

Pricing tiers are as follows:

• Starter: $39/month (annual billing), 1 chat widget, 1 website domain, 3 agents, 200 chat conversations per month.
• Basic: $69/month (annual billing), 2 chat widgets, 2 website domains, unlimited agents, 1000 chat conversations per month.
• Pro: $99/month (annual billing), 5 chat widgets, 5 website domains, unlimited agents, 5000 chat conversations per month.
• Business: $199/month (annual billing), 10 chat widgets, 10 website domains, unlimited agents, 10,000 chat conversations per month.
• Agency/Reseller: $399/month, unlimited sub-accounts, 20 chatbots, 10,000 chat conversations per month.

A 14-day free trial lets you try the full range of features before you sign up for a plan. There are no contracts, and you can cancel at any time. Social Intents also offers integrations with third-party tools like CRM systems, so you can manage leads and transcripts.

Published on June 14, 2024