Question: I'm looking for a chatbot solution that can escalate to human agents when needed, do you know of any options?

The first project, Tiledesk, is an AI-based customer service platform that automates interactions with chatbots but that can easily bring humans into the loop. With features like Human Agent Handover and AI Templates, Tiledesk ensures customer satisfaction and issue resolution. It spans many channels and offers flexible pricing, so it's good for small and large businesses.

Another good option is Zendesk, an all-purpose customer service software that can be augmented with AI. Zendesk's AI agents work in conjunction with human agents to handle customer service requests, and AI-powered Workforce Management helps teams work more efficiently. The software is highly customizable, with support for multiple communication channels and a strong return on investment.

If you want to improve automation and the integration with human agents, Ada has a powerful AI-based customer service automation foundation. Ada can integrate with existing knowledge bases and other data sources to personalize responses, and it works in multiple languages and on multiple channels. It's shown strong ROI, and it's good for a variety of industries, improving customer satisfaction and lowering costs.