DeepConverse

DeepConverse offers an AI-powered platform for automating customer service operations. The platform uses generative AI to generate conversational chatbots that engage customers in a personalized and precise way. This allows businesses to deliver better customer experiences while lowering support costs and improving productivity.

Some of the key features of DeepConverse include:

• Ticket Automation: Connect to knowledge sources and automate incoming requests up to 80%.
• Interactive Guides: Walk users through step-by-step troubleshooting to handle complex support cases.
• Cognitive Answer Engine: Surface relevant answers quickly from multiple content sources to increase self-service rates.
• Multi-Channel Support: Support customers on multiple channels like WhatsApp, Facebook Messenger, SMS and Ticket Forms.
• Zero-Code: A no-code chatbot builder lets non-technical support teams focus on delivering amazing support experiences.
• ISO 27001 Compliant: Protects customer data with industry leading security and integrity.
• SOC 2 Certified: Ensures the reliability of the platform.
• GDPR Ready: Compliant with the General Data Protection Regulation.

DeepConverse offers a variety of pricing tiers to accommodate different business needs:

• Basic: $0/month (billed annually) with 500 monthly sessions, basic analytics and single language support.
• Professional: $49/month (billed annually) with 2500 monthly sessions, advanced analytics and UI customization.
• Enterprise: Custom pricing with full versioning, multiple languages and role-based access.

The platform is designed for businesses of all sizes, but is particularly useful for e-commerce, education, gaming and insurance companies. DeepConverse is designed to automate IT support processes and workflows, making it a good fit for companies that want to improve customer satisfaction while lowering support costs. You can try the platform with a free trial and integrate it with your existing systems like Zendesk, Salesforce and more.

Published on June 14, 2024