Question: I'm looking for a solution that integrates with multiple channels like WhatsApp and Facebook Messenger to support customers.

If you're looking for a solution that spans multiple channels like WhatsApp and Facebook Messenger for supporting customers, Omnichat could be a good option. It covers WhatsApp, Facebook, Instagram, WeChat, LINE and website live chat for customer service, marketing and sales. Omnichat is an official WhatsApp Business Solution Provider and tracks customer behavior across channels for automated customer journeys. It's for companies of all sizes, and offers a 14-day free trial with onboarding support.

Another powerful option is Haptik, a Conversational CRM that uses Generative AI to manage the customer lifecycle across a range of industries. Haptik spans engagement across WhatsApp, Facebook Messenger, Instagram Direct, Google Business Messages, SMS and web platforms. It offers features like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized guidance and Smart Agent Chat for optimized agent interactions. Haptik has enterprise-grade security and has shown improvements to customer satisfaction and operational efficiency.

If you prefer a no-code interface with advanced analytics, Moveo is worth considering. It supports multiple languages and integrates with WhatsApp, Facebook Messenger and other channels. Moveo converts historical conversations into a knowledge base, uses proprietary large language models for customer support and has self-learning abilities. It's particularly well-suited for industries that need to handle customer support efficiently, such as financial services and eCommerce, and is designed to reduce the workload for agents and improve customer experiences.

Last, DeepConverse offers an AI-powered platform to automate customer service operations. It spans multiple channels like WhatsApp, Facebook Messenger, SMS and Ticket Forms, and includes ticket automation and interactive guides. DeepConverse is zero-code, so it's accessible to non-technical teams, and is secure and compliant with industry standards. It's for companies of all sizes, but is particularly well-suited for e-commerce and insurance companies.