Hiver

Hiver is a collaborative workspace that helps teams manage shared inboxes and operate multi-channel help desks directly from their inbox. By consolidating multiple customer support channels like email, chat, voice, WhatsApp and knowledge base, Hiver lets you respond to customer inquiries more quickly.

Hiver is designed to bring accountability and transparency to your inbox by converting emails into tasks, summarizing conversations with AI-generated notes and letting team members collaborate with notes and @mentions. The feature-rich interface also includes data-driven analytics to help you make data-driven decisions.

Some of the key features of Hiver include:

• Multi-Channel Support: Manage customer support requests from email, chat, voice, WhatsApp and a knowledge base from one place.
• AI and Automation: Use AI to summarize conversations and automate repetitive tasks to boost team productivity.
• Collaboration Tools: Collaborate behind the scenes with notes and @mentions to impress customers, employees and vendors.
• Integrations: Connect with popular tools like Slack, WhatsApp, Aircall, Asana and Salesforce.
• Analytics: See key support metrics, team performance and workload volume to optimize your support operations.

More than 10,000 teams use Hiver to provide customer support, manage team inboxes and automate workflows. You can try Hiver for free for 7 days to get a feel for its features before you commit. That makes it a good option for companies that want to improve customer service and team collaboration.

Teams that use Hiver have seen support operations improve dramatically, including a 60% reduction in first response time, 100% SLA success rate and 250% increase in efficiency. Hiver customers say it's easy to use, with no need for complicated setup and onboarding.

Whether you need to manage info@ and support@ inboxes or offer multi-channel support, Hiver is a useful tool to reduce your team's workload and improve customer satisfaction.

Published on June 30, 2024