Question: Is there a collaborative workspace that allows teams to manage shared inboxes and provide multi-channel support?

If you're looking for a collaborative workspace where teams can manage shared inboxes and offer multichannel support, Hiver is a great choice. Hiver centralizes shared inbox management and multichannel help desk operations in one place, with channels for email, chat, voice, WhatsApp and a knowledge base. It's got AI-powered automation, collaboration abilities and integrations with tools like Slack and Salesforce. With a free 7-day trial, Hiver can help your team deliver support faster, with lower first response times and higher SLA success rates.

Another powerful option is Zendesk, an all-in-one customer service software that offers personalized interactions across many communication channels, including text, mobile, phone, email, live chat and social media. Zendesk uses AI to improve customer interactions, streamline team operations and measure interaction quality. It offers advanced tools for personalized customer service and a flexible, customizable option to run customer service operations at scale.

If you're focused on SMS and popular messaging apps, Heymarket is a powerful option with shared inboxes for managing conversations and AI-powered messaging. It's got private comments for team collaboration, performance analytics and CSAT surveys. Heymarket integrates with popular business apps and eCommerce platforms, with enterprise-grade security and faster response times and customer engagement.

Last, Kustomer is an all-in-one CRM platform that offers better customer service with omnichannel messaging and a unified customer view. It's got AI-powered automations, proactive support and more than 60 integrations with other apps. Kustomer can help you decrease support volume, lower response times and personalize customer interactions, making it a good fit for companies of all sizes.