Heymarket

Heymarket is a business texting platform that lets teams build relationships and communicate with customers, leads and employees through shared inboxes. It offers a unified interface for communicating with people across multiple channels, including SMS and messaging apps, so you can reach people where they spend most of their time.

Some of the key features of Heymarket include:

• Shared inbox: Conversations are housed in a shared inbox where team members can read, respond and assign messages.
• Private comments: Team members can discuss messages with each other using private comments and in-line discussion threads.
• Lists and campaigns: You can send messages to groups of contacts, schedule messages and run drip campaigns using SMS templates and custom fields for personalization.
• Performance metrics: You can track usage and get reports to optimize team productivity.
• CSAT surveys: You can launch customer satisfaction surveys directly from existing conversations.
• AI-assisted messaging: Heymarket offers instant correction, translation and suggested replies based on a knowledge base.

Heymarket integrates with many business apps, CRMs and e-commerce sites, so you can use your existing contact list and incorporate custom fields. The service scales to accommodate large teams and can be used in a variety of industries, including healthcare, dispatch and operations, and retail.

Benefits of using Heymarket include faster response times and productivity, higher customer engagement and higher conversions. Customers say they've seen high response rates and time savings in their operations. Heymarket offers enterprise-grade security, including compliance with regulations like SOC 2 Type 2, TCPA and HIPAA.

Pricing isn't disclosed, but you can schedule a demo to learn more about the service and how much it costs for your business.

Published on June 29, 2024