If you're looking for a Heymarket alternative, Simpu is worth a look. It can consolidate multiple communication channels -- WhatsApp, Instagram, Twitter, Live Chat and Gmail -- into a single shared inbox for team collaboration. Simpu also offers chatbots for automating and personalizing customer interactions, live chat for immediate engagement and SMS marketing for targeted campaigns. It offers analytics to monitor conversations and team performance, making it a good choice for improving customer satisfaction and revenue.
Another good option is Manychat, a chat marketing platform used by more than 1 million businesses. It automates two-way, interactive conversations on Instagram Direct Messages, Facebook Messenger and SMS. Manychat offers unlimited custom flows, AI-based automation and integration with CRM and other tools. It's geared for e-commerce businesses and digital marketing agencies looking to advance chat marketing and automate customer support.
Sendbird is a communications API platform that lets developers create their own messaging experience across a variety of channels, including chat, AI chatbots, SMS and WhatsApp. The platform is designed for a broad range of industries and has a focus on security and compliance with industry standards. With features like targeted messaging, group chat and AI-powered conversations, Sendbird lets businesses focus more on customer interactions and less on maintenance.
For businesses that want a full-featured CRM system, Bird is a powerful platform that spans messages in Email, SMS and WhatsApp. It includes tools for targeted campaigns, marketing journey mapping and AI-powered personalization. It's geared for big businesses, with features like detailed access controls, global compliance and competitive tracking tools, so it's a good choice for businesses that want to manage customer interactions at scale.