CommBox

CommBox is an AI omnichannel customer communications platform that empowers businesses to deliver exceptional customer experiences across multiple digital touchpoints. With automation and AI, CommBox enables companies to efficiently address customer requests while maintaining the human touch.

Some of the key features of CommBox include:

• Unified Inbox: Consolidates all channels, features, automations, and integrations into one place for human agents to provide personalized experiences.
• Robust AI & Automation: Combines conversational AI chatbots, generative AI, workflows, and rules for easy configuration and scalability.
• Proven Business Methodology: Routes 50% of calls to digital channels and automates 50% of digital interactions, resulting in up to 30% CX cost savings.

CommBox offers 24/7 support to customers across multiple digital channels, including social media, WhatsApp, chat, SMS, email, voice and more, ensuring a seamless handoff between channels for an omnichannel experience. With conversational AI bots, businesses can automatically resolve over 50% of inquiries, resulting in a significant boost to efficiency.

The platform also empowers agents with AI-powered tools, including chatbots built with the latest AI technologies, to focus on more complex conversations. Agents can use AI to segment, route, summarize, and respond strategically, freeing up their time to focus on what matters most while improving customer satisfaction.

CommBox provides powerful analytics and reporting to uncover insights that drive business decisions, allowing companies to optimize automations and improve operational efficiency. Integration with existing business infrastructure is streamlined through rapid onboarding and out-of-the-box integrations.

Pricing tiers are as follows:

• Essential: Includes all channel types, voice channel, insights, auto assignments, user custom fields, dashboard, and more.
• Advanced: Includes automation, CRM connectors, and additional features to amplify customer engagement.
• Premium: Includes full customization, Google Translate, 2FA, IP whitelisting, and a dedicated success manager.

Additional licenses and add-ons are available for AI chatbots, BI reporting, and customization and development.

CommBox serves a variety of industries, including healthcare, retail, consumer electronics, insurance, logistics, and telecom. Companies like Clalit, IKEA, and Brimag Service have successfully leveraged CommBox to improve their customer service and reduce operational costs.

CommBox is an essential tool for businesses looking to revolutionize their customer communications by harnessing the power of AI and automation to improve efficiency, satisfaction, and overall customer experience.

Published on July 9, 2024