Kaleyra

Kaleyra is a trusted omnichannel communication platform that helps businesses connect with customers through personalized messages, chatbots, and programmable voice services. The API-based platform offers a suite of tools to personalize customer interactions across different channels.

Kaleyra offers the following features:

• SMS: Send transactional messages, OTPs and promotional messages to customers' phones in a secure and timely manner.
• Voice: Use IVR, Click-to-Call, call forwarding and call recording to personalize voice interactions.
• WhatsApp: Send media attachments and chat with customers on the most widely-used instant messaging platform.
• Chatbots: Automate customer interactions with AI-based chatbots for scalable interactions.
• Flowbuilder: Create multi-channel communication flows using a drag-and-drop visual editor or pre-built templates.
• Integrations: Connect with leading helpdesk software, e-commerce platforms, CRMs and marketing tools.

Kaleyra's platform is designed for reliability, security and scalability. The company has:

• 1600+ operator connections across 190+ countries.
• 99.99% API uptime.
• 51.5 billion messages and 8.1 billion voice calls in 2022.

Kaleyra's solutions are designed for businesses looking to modernize their communication processes. They can be applied to a wide range of industries, including finance, healthcare, retail and more. The platform supports multiple languages, has advanced analytics capabilities, and offers pay-as-you-go billing for flexibility. Users can schedule campaigns and track link shortening for better communication.

For businesses looking to elevate customer care and drive sales, Kaleyra's programmable voice API offers advanced features like call masking, progressive dialer and click-to-call. The platform also supports in-app calling and virtual numbers.

Kaleyra offers a WhatsApp Business API for businesses to improve customer interactions, including features like rich media communication, interactive buttons and end-to-end encryption. Businesses can also leverage Kaleyra's push notification platform, supporting both web and mobile push notifications for iOS, Android and Huawei devices.

Kaleyra offers an email validation API for businesses to ensure data quality and high deliverability rates. This includes transactional and OTP emails, customizable templates and robust APIs for scalability.

The video calling API and SDK enables businesses to have a seamless customer interaction, natively integrating into existing touchpoints and supporting in-app calling and programmable video chat features. This is particularly useful for industries such as banking, insurance, utilities and healthcare.

Kaleyra also offers an RCS messaging service, which revolutionizes A2P communications with interactive and branded content. This includes custom logos, colors and sender IDs, so businesses can maintain their corporate identity.

By using Kaleyra's comprehensive communication platform, businesses can improve customer engagement, streamline operations and drive sales through personalized and scalable interactions.

Published on July 3, 2024