Question: I need a platform that allows me to communicate with customers across multiple channels, such as SMS, WhatsApp, voice, and email.

If you want a broad platform that spans customer communications across many channels, Twilio is a good option. Twilio offers SMS, WhatsApp, voice and email APIs, along with tools for personalizing customer journeys, acquiring and retaining customers, and secure onboarding. The company's platform includes a Customer Data Platform, omnichannel campaigns and digital engagement center, so it's good for companies of all sizes.

Another strong contender is CommBox, an AI-infused omnichannel customer communications platform. CommBox spans a variety of digital touchpoints, including social media, WhatsApp, chat, SMS, email and voice, and includes AI and automation tools, a unified inbox and 24/7 customer support. It can lower CX costs by automating interactions and routing calls to digital channels, so it's a good option for companies trying to improve the efficiency of customer service.

For companies that need communications that scale and that are secure, Kaleyra offers a mature platform with SMS, voice, WhatsApp and chatbot support. It integrates with common helpdesk software, e-commerce sites and CRMs, so it's good for many industries. Kaleyra's analytics and reliability tools are designed to ensure communications are secure and reliable, which can help improve customer service and sales.

Also worth a look is Gupshup, a conversational engagement platform that spans more than 30 messaging channels, including WhatsApp and Google Business Messages. It includes AI-powered chatbots, Bot Studio for creating custom conversational flows, and an Agent Assist tool to help agents work more efficiently. Gupshup is good for companies that want to automate customer acquisition, marketing and support across the customer journey.